Go-live checklist
Set up the AI receptionist, then prove the complete call path
A reliable launch is more than filling out a form. Review what Ava knows, test the boundaries, forward the actual business line, and verify the owner handoff before customers depend on it.
- 1
Review the imported business facts
Confirm the business name, services, hours, location or service radius, and exclusions. Remove anything scraped from the website that is stale or ambiguous.
- 2
Add answers the receptionist may use
Review imported Q&A and add factual answers for common caller questions. Keep prices, availability, and policies out unless the answer is current and approved.
- 3
Choose booking, transfer, and alert settings
Connect Google Calendar only if Ava should book approved openings. Set the daytime transfer number, optional active-hazard after-hours number, and the owner alerts you want.
- 4
Make adversarial test calls
Try a normal lead, a correction, an unsupported service, an urgent safety situation, Spanish, a transfer request, and an appointment. Fix business facts rather than assuming one friendly test proves the flow.
- 5
Forward and verify the real line
Use the current instructions from the carrier or VoIP provider. Call from an outside phone, confirm caller ID and the business greeting, verify the dashboard and alert, and document how to turn forwarding off.
Need help with a specific setup?
Read the provider guides for current constraints, or email support with the phone provider, account plan, and the point where the route fails. We do not promise a fixed appointment or same-day response on this page.