24/7 answering and core lead intake
AI receptionist for restoration companies
Capture the restoration loss while it is still unfolding
Nevermiss provides a consistent home-service intake: caller name, confirmed callback number, reason for the call, and service address when a visit is involved. This guide maps that shipped foundation to your trade and identifies details your team may still need to confirm.
$99/month · 250 minutes · You can build and review your setup now. New activation and payment are temporarily paused while production verification finishes.
Why phone coverage matters for restoration companies
Restoration calls are time-sensitive, emotionally charged, and detail-heavy. The caller may not know the right trade terms, but they can describe what is happening, when it started, whether the source is stopped, and whether anyone is unsafe. A restoration receptionist must collect those facts without giving emergency, structural, health, or insurance assurances that belong to professionals.
Nevermiss combines the availability of a 24/7 answering service with a conversational virtual receptionist. Ava works from the services, hours, service area, and call rules you approve. She records what the caller says, follows your escalation policy, and leaves technical judgment and commitments to your team.
Calls this workflow should prepare for
Ava can discuss work in the service list you approve. Your team still confirms technical fit, pricing, and commitments.
- Active water losses, supply-line failures, and appliance leaks
- Storm intrusion, roof leaks, and flooding reports
- Fire, smoke, soot, and odor cleanup inquiries
- Mold inspection and remediation requests
- Sewage backup and contaminated-water calls
- Property-manager, insurer-referred, and commercial losses
Trade-specific intake checklist
Planning guidance, not guaranteed Nevermiss fields. The current structured core is name, confirmed number, reason, and service address.
- 1Caller name, confirmed number, and loss address
- 2What happened and when it was discovered
- 3Whether water or damage is still spreading
- 4Whether the source has been stopped when safely possible
- 5Any reported fire, structural, electrical, sewage, or health danger
- 6Property type, affected areas, and access contact
Operating-plan examples
Decide how different calls should be handled
These are recommended policies to plan with your team, not preconfigured trade-specific Nevermiss routes. Today, Nevermiss supports a configured daytime transfer path and one optional after-hours destination for active hazards.
Immediate fire, structural, or electrical danger
A receptionist tells the caller to get safe and contact emergency services before the restoration response.
Active water or sewage loss
A receptionist flags the loss as urgent and can warm-transfer it to the on-call responder.
Mold or historical damage inquiry
A receptionist records the affected areas and desired inspection timing without diagnosing a health risk.
Target workflow · illustrative, not a recording or guarantee
What a strong intake could sound like
Caller
“The washing-machine line broke upstairs and water is coming through the ceiling.”
Recommended intake
A receptionist records whether the water source is stopped, checks for reported electrical danger, gets the address and affected rooms, and confirms access.
What you get
Your responder receives a loss summary that supports a fast triage decision while the caller stays out of a voicemail queue.
How setup works
- 1
Teach Ava the business
Enter your website and review the imported services, hours, service area, exclusions, and business Q&A she may use.
- 2
Review the conversation
Review Ava’s boundaries and correct inaccurate business facts while the live demo and new activation are paused.
- 3
Plan future forwarding
Keep your current number and review which calls should later reach Nevermiss. New line activation and automatic tests are paused.
- 4
Read the result, not a voicemail
After a call on an established line, caller details and summary reach the secure dashboard with account-email fallback.
Frequently asked questions
What does Nevermiss reliably capture for restoration companies?
The current home-service flow collects the caller’s name, a confirmed callback number, the reason for the call, and a service address when the work requires an on-site visit. It may hear other details in conversation, but the trade-specific checklist on this page is planning guidance rather than a set of guaranteed structured fields.
Does Nevermiss include a prebuilt restoration intake script?
Not today. Ava uses the services, hours, service area, excluded work, transfer settings, and business Q&A you review. The core home-service intake is shared across trades, so your team should confirm any specialized technical details it needs.
How should restoration companies handle urgent calls?
Define observable safety conditions and an operating response before go-live. Nevermiss directs immediate danger to emergency services, can mark urgent work, and can attempt one configured after-hours destination for an active hazard. It does not diagnose the problem or run a trade-specific dispatch tree.
What does Nevermiss cost for restoration companies?
$99 per month includes 250 minutes and every currently available Ava feature. New self-serve activation and payment are temporarily paused.
Does Nevermiss replace my existing business number?
No. You keep the number customers already know and use call forwarding to decide when Ava answers. You can turn forwarding off without porting the number.
Can Ava answer Spanish-speaking callers?
Yes. English and Spanish are included. Ava follows the language the caller uses and saves the captured lead in the secure dashboard.
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