24/7 answering and core lead intake
AI receptionist for general contractors
Prepare project calls for a useful callback
Nevermiss provides a consistent home-service intake: caller name, confirmed callback number, reason for the call, and service address when a visit is involved. This guide maps that shipped foundation to your trade and identifies details your team may still need to confirm.
$99/month · 250 minutes · One-time 7-day trial for eligible new accounts · Card required
Why phone coverage matters for general contractors
A remodeling lead needs more context than a name and number. Before you return the call, you want to know whether this is a bathroom refresh, a whole-home addition, or a repair outside your service area. A contractor receptionist should collect scope and timing without pretending to estimate from the phone.
Nevermiss combines the availability of a 24/7 answering service with a conversational virtual receptionist. Ava works from the services, hours, service area, and call rules you approve. She records what the caller says, follows your escalation policy, and leaves technical judgment and commitments to your team.
Calls this workflow should prepare for
Ava can discuss work in the service list you approve. Your team still confirms technical fit, pricing, and commitments.
- Kitchen, bathroom, basement, and whole-home remodel inquiries
- Additions, accessory structures, and major renovation calls
- Deck, porch, exterior, and repair estimates
- Commercial tenant-improvement inquiries
- Past-client warranty and callback requests
- Subcontractor and supplier calls routed by your rules
Trade-specific intake checklist
Planning guidance, not guaranteed Nevermiss fields. The current structured core is name, confirmed number, reason, and service address.
- 1Name, confirmed callback number, and project address
- 2Project type and desired outcome
- 3Target start date and any deadline
- 4Whether plans, permits, or financing are already underway
- 5Budget range only when you choose to ask for it
- 6Preferred walkthrough or consultation time
Operating-plan examples
Decide how different calls should be handled
These are recommended policies to plan with your team, not preconfigured trade-specific Nevermiss routes. Today, Nevermiss supports a configured daytime transfer path and one optional after-hours destination for active hazards.
Qualified project in your service area
A receptionist captures the scope and books or requests a walkthrough.
Small repair outside your normal work
A receptionist records it accurately so you can decline, refer, or follow up without guesswork.
Existing customer issue
A receptionist distinguishes it from a new estimate and routes it using your callback rules.
Target workflow · illustrative, not a recording or guarantee
What a strong intake could sound like
Caller
“We want to finish our basement and add a bathroom before winter.”
Recommended intake
A receptionist gathers the address, rough scope, timing, and whether plans already exist, then asks for the best walkthrough window.
What you get
You return a structured project lead with enough context to decide fit before spending half an hour on the phone.
How setup works
- 1
Teach Ava the business
Enter your website and review the imported services, hours, service area, exclusions, and business Q&A she may use.
- 2
Test the conversation
Speak with Ava before going live. Correct inaccurate business facts and confirm the shared core intake fits your calls.
- 3
Forward the calls you choose
Keep your current number. Send every call, unanswered calls, or after-hours calls to Nevermiss.
- 4
Read the result, not a voicemail
After the call, the caller details and summary reach your dashboard and enabled alerts.
Frequently asked questions
What does Nevermiss reliably capture for general contractors?
The current home-service flow collects the caller’s name, a confirmed callback number, the reason for the call, and a service address when the work requires an on-site visit. It may hear other details in conversation, but the trade-specific checklist on this page is planning guidance rather than a set of guaranteed structured fields.
Does Nevermiss include a prebuilt general contractors intake script?
Not today. Ava uses the services, hours, service area, excluded work, transfer settings, and business Q&A you review. The core home-service intake is shared across trades, so your team should confirm any specialized technical details it needs.
How should general contractors handle urgent calls?
Define observable safety conditions and an operating response before go-live. Nevermiss directs immediate danger to emergency services, can mark urgent work, and can attempt one configured after-hours destination for an active hazard. It does not diagnose the problem or run a trade-specific dispatch tree.
What does Nevermiss cost for general contractors?
$99 per month includes 250 minutes and every currently available Ava feature. Eligible new accounts receive a one-time seven-day trial; a card is required to start it, and it can be canceled during the trial.
Does Nevermiss replace my existing business number?
No. You keep the number customers already know and use call forwarding to decide when Ava answers. You can turn forwarding off without porting the number.
Can Ava answer Spanish-speaking callers?
Yes. English and Spanish are included. Ava follows the language the caller uses and sends the captured lead to your team.
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